Do you know what makes one business flourish over another when they offer the very same service at the same price? The simple answer to that is customer service. Customer service can even make a more expensive business more popular, and more profitable, than a cheaper one with the same offerings.
Why is that? How can customer service make someone pay more for the very same service or remain loyal to one business over another? In today’s economy, we all work much harder for our money and we don’t want to see it go to waste and that it the reason many homeowners gravitate towards the business with the best customer service. Be it the corner grocer, the local repairman or even their favorite roofer who checks in with them after a bad storm – its customer service that keeps them coming back.
There are many ways that you can give your customers exemplary service without having to do much more than what you are already doing. Sure, you can give out coupons, offer specials and give out free services, but that in itself doesn’t make good customer service. Something as simple as a hello or picking up a tipped over can at the curb is enough to make some customers remain loyal to your business. Other business owners will even go so far as sending out birthday or holiday cards as a way of thanking customers for their patronage. To you, it may seem like “just a card,” but to your customers, it can mean the world.
Another way you can give above average customer service is to talk to your customers. I know it sounds too easy to be effective, but just asking your customers if there is anything else you can do to make your service more worthwhile to them can really win them over and turn them into customers for life.
Forget the gimmicks and get back to basics; offer excellent customer service and you won’t have to worry about losing customers any time soon. Your customers will appreciate it and your trashcan cleaning business will be better for it. Give it a try and notice the difference it can make for your business today.